FAQ

Terms and conditions

Our quotation assumes ease of access at a point adjacent to the house for loading and unloading.

An additional charge may be added for premises with difficult access.

Please inform us in advance of any heavy lifting required such as pianos and safes and any likely difficulties with parking a large removal vehicle so the necessary arrangements can be made. Additional costs may be incurred for the above.

Assembly of furniture and any tradesman services such as for the disconnection of a washing machine and/or lighting may incur a charge.

A delay for keys at the new property may incur an additional charge. However, depending on the location, on request, free storage can be offered.

Stated delivery times are only estimated times of arrival.

Payments are made fully on collection when transporting to all countries except Spain and the UK where 50% may be paid and the balance before unloading in an irrevocable form. ie cash, bankers draft etc. Ordinary cheques or bank transfers must be fully cleared before delivery.

If this criteria is not met, the company reserves the right not to deliver and to charge for storage and subsequent delivery at the standard rate.

Storage charges will commence on a weekly basis, 2 weeks after collection where the delay of the delivery is the fault of the customer.

Extra charges will be incurred if the volume of work is 10% greater than that quoted. Extra charges will be made to the client if more than 2 men are required to carry out the work.

The company reserves the right to alter without warning any scheduled service it operates without liability.

Murray Harper is able to indemnify the client against All Risks of loss or damage to household removals arising from any cause during loading or unloading of the conveying vehicle or transit therein but excluding the following:

  • A) Loss or damage to furs, jewellery, watches, precious metals and precious stones, deeds, bonds, Bills of Exchange, promissory notes, money or securities for money, stamps of any kind, manuscripts and other documents.
  • B) Loss or damage caused by or arising from wear, tear, gradual deterioration, mildew, moth, vermin, or any process of cleaning, repairing or restoring.
  • C) Loss or damage to self-assembly furniture unless dismantled prior to the day of removal and paid for.
  • D) Mechanical or electrical damage unless caused by external means.
  • E) Breakage of owner-packed goods unless caused by a major accident to the means of conveyance.
  • F) Loss or damage occurring in premises where the goods are stored or warehoused unless the cover is granted elsewhere in this policy.

It is a condition precedent to liability that the client shall obtain a value inventory in respect of the goods, prepared prior to commencement of transit and signed by the owner of the goods.

Any discrepancies and complaints should be notified to the company in writing within 48 hours of the move.

Your Removal Quotation letter is valid for a minimum period of 6 months.

If you postpone or cancel the contract, we will make a charge according to how much notice is given.

Deposit non-refundable.

Limited Liability

In the removal industry, limited liability is standard practice because the mover does not know the value of a customer's goods.

Special Cases.

Murray Harper Terms and Conditions are important. Please note the following:

Murray Harper excludes liability for jewellery, CDs, electrical goods and other similar items.

Murray Harper limits the company's liability to £40 per item in the event of loss or damage caused as a result of its negligence.

Murray Harper limits the company's liability to £75 per premises in the event of damage to your premises.

Murray Harper excludes liability for owner-packed goods other than through loss.

Murray Harper specifies the time limits for submitting claims for loss or damage. Jewellery, money and other items should not be included for removal.

If you want to do your own packing you need to consider the following:

Murray Harper is responsible for the loss only caused by its negligence. Goods may be damaged by other causes over which a removal contractor has no control.

Murray Harper has no control over condition of item or items that have been packed or boxed by the client in advance.

Matching Pairs and Full Sets of Items

Like most household contents policies, if one of a pair of items or part of a set is lost or damaged, our agent will only pay for the individual item that is lost or damaged. Our agent will not pay for the replacement of the entire set.

Mechanical and Electrical Breakdown

It is not possible for Murray Harper to check that electrical goods are working before a move takes place and we obviously have no responsibility for pre-existing damage.

This means that we will only pay for mechanical and electrical breakdown if there is obvious damage to outer casings.

The client is totally responsible for establishing that all items for transport/removal have been removed in their entirety. No liability will be accepted for any oversight even if verbal instructions have been given to the company.

In the event of any accounts, which have been outstanding in excess of 3 months from date of collection or departure, for goods stored under contract, the goods may be returned to the departing depot and transport costs incurred will be charged at the standard rate applicable for the full round trip.

For the terms of contract bertween the client, the customer or an agent acting on behalf of the client. The company Murray Harpers or authorized person acting on behalf of them. An item is any single, numbered entity on the inventory list, printed for the company and filled out either by the customer or the company on their behalf. All variations of the stated points of this contract must be made in writing at the point of agreement of the quotation.
No servant or agent of the company is permitted to alter or vary these conditions in any ways unless expressly authorized in writing to do so.

A1 – The client warrants that he is either the owner of the goods or is authorized by such owner to accept these conditions on such owner’s behalf.

A2 – The client authorizes the company to act on their behalf in all matters arising to the removal and transport of their goods for the period of the transport and the company can make any arrangement they see fit to execute the successful completion of the work, including the removal of goods stored at the site of a third party. Only in the case of judicial action being enacted by a third will there be any delay in delivery. The company reserves the right to open and inspect, delay or destroy any item to satisfy themselves that by executing the contract they are not in breach of any law of any country they may pass through.

A4 – Deliveries will be deemed as when in area at a mutually convenient arrangement unless otherwise stated. Stated delivery times are only estimates times of arrival. Demurrage liability by prior written agreement only. Full settlement must be made in advance of delivery unless expressed in writing.

A6 – Storage charges will commence on a weekly basis 2 weeks after collection when the delay of the delivery are a result of the customer. The company will arrange delivery wherever possible. Charges for storage will be at the appropriate standard rate. The terms and conditions of storage will be as of Murray Harpers whilst in the UK and Spain or the terms applicable elsewhere except when none exist. By accepting this transport contract the storage contract is automatic where applicable.

A7 – Extra charges may be made for extra work and the costs incurred due to unforeseen circumstances which should have been advised by the client in writing. Also extra charges will be made if the volume of the work is 10% greater than the quoted, extra charges will be made to the client if more than 2 men are required to execute the work. Charges will be made for all packaging materials supplied to the clients. Any mistakes or errors by the client resulting in extra work or delays end costs to the company will be bourne by the client.

A8 – Quotes are not fixed or binding on the company, and fixed prices can only be made at cubic meter rate. Full rate is available on request. The company reserves the right to alter without warning any schedule service it operates without liability.

A9 – Storage: We require o three months advance payment, you then continue to pay monthly always in advance. Where any payment is not made we are entitled to put you on stop, restricting your access to your container until payment is received.

A10 – Non-Payments: In the event of any account which has been outstanding in excess of 3 months from date of collection or departure for goods stored under contract, the goods may be returned to the departing depot and transport incurred will be charged at the standard rate applicable for the full round trip. Whilst the company wishes to avoid this action it may be forced due to storage charges and to alleviate congestion at the depot. Any stored goods that have not had the account settles after a six month period will then become the goods of Murray Harpers.

A12. Any collections from the Storage of Murray Harper or to deliver to Murray Harper warehousing will be subject to handling charges. For safety and insurance purposes, only Murray Harper staff have permission to work inside Murray Harper premises. Charges will be determined by Murray Harper.

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